Refund policy

We want you to love your purchase! Because each item is made especially for you, we are unable to accept returns on custom orders, but we're always happy to help if there's an issue.

Order Errors or Defects

If your order arrives damaged, defective, or incorrect due to our error, please contact us within five days of delivery with your order number and a clear photo of the issue. We will gladly replace the item or offer a refund when appropriate.

Cancellations

Orders may be canceled within 24 hours of purchase as long as production has not started. Once production begins, cancellations are no longer possible.